DVD Introduction to the Pain Genie home device
The introduction training DVD (which comes with the Pain Genie home device) comes complete with an instruction manual and quick-start guide. It is packed full of information, instructions and examples of how you can use your Pain Genie Scenar to deliver rapid pain relief and give you back the chance to enjoy your health.
Quickly become familiar with your new Pain Genie by watching the detailed Controls and Settings section, or start treating yourself immediately by following the quick-start guide and watching the 2 minute demonstration in the Getting Started section.
Follow the examples of how to treat a range of common pain related complaints and see how easy it is to apply the skills to your own situation.
Master the techniques of treating most types of injury, aches and pains and get rapid results in minutes, by learning the procedures explained in the Brushing Technique section of the DVD.
Understand how you can give your friends and family an 'overall treatment', known as the 3 Pathways and 6 Points, that concentrates on the back, but improves the body's total well-being.
See how the 3 -7 minute Single Point treatment can relieve point-specific pain and kick-start the healing process.
There is a chapter showing testimonials from real people who have used Scenar technology to relive pain and improve their lives. This includes a woman
injuring her ankle only days before a ski-ing holiday, but thanks to Scenar technology goes on to have a happy and pain-free trip.
The Training DVD, Instruction Manual and Quick-Start Guide have been produced to support the Pain Genie Scenar, sold through Pain Genie Ltd and its sales network. It does not contain any material that is applicable to, vouches for, or supports any other product, or similar product supplied through other channels.
"I have watched the new Pain Genie instruction DVD and I congratulate you with this masterpiece of work. It's definitely the best video instruction for the Home device that I have seen. The instructions are clear, complete and they show the user very effective ways for (self) treatment. The quick recovery that it shows on real clients is a fine representation of what many other therapists report."
René Quintus
Marketing manager Ritmedic
Returns
'No fault - No quibble' returns within 14 days
On the day we notify you, by email, that we have accepted your order and your payment has cleared the contract between us, with all terms and conditions, will be in force.
Customer Services number is: 020 7873 2206. Mon-Fri 9.30am - 5.30pm
If you change your mind about your purchase for whatever reason, you may return the item, unused, in its original condition along with full packaging and proof of purchase within 14 days of delivery for exchange or a refund.
STEP 1 Contact Customer Services to arrange a product return.
STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.
STEP 3 If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case any additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund.
The goods must be in original condition & returned with full packaging including user guide, and any other accessories that were originally supplied with the goods. Please remember to send your return by Recorded Delivery. This is for your own security and insurance against items lost in transit.
Credit/Debit card refunds will be made providing we are satisfied that the goods are in an acceptable condition as mentioned above.
Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.
Return of faulty goods
If there is a fault with your product (or other defect with your order) you may return the product within 28 days of delivery for replacement or refund
STEP 1 Contact Customer Services to arrange a product return and provide a written reason for the return. This makes it easier to confirm any claim.
STEP 2 Please remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods, as we cannot be held responsible for goods lost in transit without it.
We will replace the product or refund your money when:
- The product is confirmed to be faulty.
- If no fault is found then the product(s) will be returned and a charge of £25 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
- The product is otherwise in original condition.
- It is returned complete, together with any accessories and free gifts offered with the product, in the original box and all packaging
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
Where item(s) are confirmed to be faulty, we will also pay for your reasonable cost of returning the item(s) for replacement or refund.
Return of faulty products after more than 28 days
All Pain Genie Ltd products carry a twelve month 'return to base' warranty (excluding consumable products e.g. batteries, etc). Once your product is more that 28 days old (but within the 12 month warranty) we will repair or replace it free of charge, or provide a Credit for the original price that can be redeemed against any future purchase. It is solely at the discretion of Pain Genie Ltd as to whether a repair, replacement or a Credit is provided.
STEP 1 Contact Customer Services to arrange a product return.
STEP 2 We recommend that you use a Recorded Delivery service, as proof of shipping is not proof of receipt. We can not accept responsibility for any items that are lost in transit.
This does not apply if:
- outside the UK
- faults caused by accident or neglect or misuse
- you return the product to us without any type of 'proof of purchase'
- the product is out of warranty, which does not cover wear & tear, accidental or wilful damage.
Please e-mail admin@PainGenie.net or call us Mon-Fri 9.30am - 5.30pm if you are experiencing problems.
If no fault is found then the product(s) will be returned and a charge of £25 (inc VAT) per product, plus carriage costs will be made to cover technical inspection costs.
The returns address for all items is:
Pain Genie Ltd
C/O 11 Nansen Street
Scarborough
North Yorkshire
YO12 7LN
Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Please also remember to send your return by Recorded Delivery from the Post Office or your chosen courier when returning goods. This is for your own security and insurance against items lost in transit.
Unfortunately we are not able to offer financing options at this time.
020 7873 2206
